PolyAI

PolyAI is a global enterprise voice and chat AI platform transforming customer support operations across banking, insurance, telecommunications, hospitality, retail, and SaaS industries. Our lifelike conversational AI agents handle 24/7 inbound and outbound communications, delivering human-like interactions that scale customer experience and reduce operational costs.

Core Features:

Agent Marketplace: Pre-built solutions and flexible APIs for customization

Key Benefits:

• Reduced operational costs by up to 60% while maintaining service quality
• Improved customer satisfaction with instant, accurate responses
• Scalable solution handling unlimited concurrent conversations
• Enhanced agent productivity with intelligent call routing and escalation
• Comprehensive analytics providing actionable business insights
• Accelerated deployment with no infrastructure investment required

Voice + Chat AI Agent: Lifelike conversational AI for phone, SMS, and omnichannel support

24/7 Operations: Round-the-clock inbound and outbound customer interactions

Real-time Analytics: Advanced intent recognition and conversation insights

Multi-language Support: Global deployment across diverse markets

Rapid Onboarding: No infrastructure changes or system switching required

Enterprise Security: PCI/GDPR compliant with robust data protection

Composable Configuration: Flexible setup tailored to business needs

CRM/ERP Integration: Seamless connection with existing business systems

Custom Voice & Handoff: Personalized AI voices with live agent escalation