PolyAI
Enterprise AI voice & chat agent for 24/7 customer support automation. Lifelike conversational AI handles inbound/outbound calls across banking, insurance & retail.
PolyAI is a global enterprise voice and chat AI platform transforming customer support operations across banking, insurance, telecommunications, hospitality, retail, and SaaS industries. Our lifelike conversational AI agents handle 24/7 inbound and outbound communications, delivering human-like interactions that scale customer experience and reduce operational costs.
Core Features:
Agent Marketplace: Pre-built solutions and flexible APIs for customization
Key Benefits:
- Reduced operational costs by up to 60% while maintaining service quality
- Improved customer satisfaction with instant, accurate responses
- Scalable solution handling unlimited concurrent conversations
- Enhanced agent productivity with intelligent call routing and escalation
- Comprehensive analytics providing actionable business insights
- Accelerated deployment with no infrastructure investment required
Voice + Chat AI Agent: Lifelike conversational AI for phone, SMS, and omnichannel support
24/7 Operations: Round-the-clock inbound and outbound customer interactions
Real-time Analytics: Advanced intent recognition and conversation insights
Multi-language Support: Global deployment across diverse markets
Rapid Onboarding: No infrastructure changes or system switching required
Enterprise Security: PCI/GDPR compliant with robust data protection
Composable Configuration: Flexible setup tailored to business needs
CRM/ERP Integration: Seamless connection with existing business systems
Custom Voice & Handoff: Personalized AI voices with live agent escalation
