Dialpad

Dialpad is an AI-powered omnichannel communications platform that unifies phone, video, messaging, and contact center solutions. Transform your business communications with AI-driven insights, meeting recaps, live coaching, and seamless integrations across Chrome, mobile, Slack, Salesforce, Microsoft, and 100+ other platforms while maintaining enterprise-grade privacy and security.

Key Features:

• Voice & Video Communications: HD voice calling, video meetings, SMS/MMS messaging, and conference calling across all devices
• Contact Center Excellence: Omnichannel contact center with voice, email, web chat, WhatsApp, Messenger, Instagram, Facebook, and Microsoft Teams integration
• AI-Powered Intelligence: Real-time transcription, automatic meeting recaps, AI-driven call analytics, sentiment analysis, and CSAT tracking
• Live Agent Coaching: AI Coach provides real-time suggestions, quality assurance monitoring, and performance insights during customer interactions
• Advanced Analytics: Live sentiment analysis, CSAT scoring, call performance metrics, and ROI tracking with comprehensive dashboards
• AI Agent Automation: Intelligent routing, automated responses, and workflow automation to streamline customer interactions
• Enterprise Integrations: Native connections to Salesforce, Google Workspace, Zoho, Zendesk, HubSpot, and 100+ business applications via open API
• Team Management: Role-based permissions, user management, department organization, and scalable administration tools
• Security & Compliance: GDPR, SOC 2, HIPAA compliance with enterprise-grade encryption and data protection

Business Benefits:

• Boost Productivity: Increase sales and support team efficiency by up to 30% with AI-powered insights and automation
• Reduce Costs: Lower communication expenses while scaling globally with cloud-based infrastructure
• Fast Deployment: Quick setup with minimal IT requirements and instant scalability
• Enhanced Customer Experience: Improve CSAT scores with omnichannel support and AI-driven personalization
• Data-Driven Decisions: Real-time analytics and ROI tracking to optimize performance and customer satisfaction
• Multi-Device Flexibility: Work seamlessly across desktop, mobile, and web applications

Use Cases:

Sales Teams: Accelerate deal closure with AI call analysis, automated follow-ups, and CRM integration. Real-time coaching helps reps improve performance while comprehensive analytics track conversion rates and pipeline health.

Customer Support: Deliver exceptional service with omnichannel ticketing, AI-powered sentiment analysis, and instant context switching. Live coaching and quality monitoring ensure consistent, high-quality customer interactions.

Call Centers: Scale operations efficiently with intelligent routing, real-time dashboards, and workforce optimization. AI insights help reduce average handle time while improving first-call resolution rates.

Small & Medium Business: Professional communications solution with enterprise features at SMB pricing. Easy setup, no hardware requirements, and flexible scaling as your business grows.

Enterprise Organizations: Comprehensive UCaaS platform supporting thousands of users with advanced security, compliance, and integration capabilities. Custom workflows and API access for specialized requirements.

Remote Teams: Keep distributed teams connected with cloud-based communications, mobile apps, and collaboration tools. Video meetings, screen sharing, and team messaging enhance remote productivity.

Sales Coaching & Training: Monitor call quality, identify improvement opportunities, and provide targeted coaching with AI-powered conversation analysis. Track performance metrics and certification progress.

Employee Onboarding: Streamline new hire communications setup with automated provisioning, role-based access, and integrated training resources. Monitor progress and ensure compliance.

Education Sector: Support remote learning with secure video conferencing, parent-teacher communications, and administrative workflows. FERPA-compliant solutions for student data protection.

Healthcare Organizations: HIPAA-compliant communications for patient consultations, care coordination, and administrative workflows. Secure messaging and call recording for compliance requirements.

Pricing:

• Free Trial: Full-featured 14-day trial with no credit card required
• Flexible Plans: Per-seat pricing starting from basic calling to comprehensive contact center solutions
• Enterprise Packages: Custom pricing for large organizations with advanced security, compliance, and integration needs
• Contact Sales: Tailored solutions and volume discounts available for qualified prospects

Product Categories:
Customer Support • Contact Center • UCaaS (Unified Communications as a Service) • Productivity Software • AI SaaS Platform

Demo Resources:

AI Features Demonstration: https://www.youtube.com/watch?v=McAVGIFG3_M
Live Product Demo: https://www.dialpad.com/uk/demo
Feature Overview Video: https://www.youtube.com/watch?v=Zwf8EN3S8MI

User Reviews