Haptik

Haptik delivers enterprise-grade conversational AI that transforms customer experiences across business, support, retail, banking, telecom, and healthcare sectors. The platform empowers B2B and B2C operations with intelligent automation, streamlining customer interactions while boosting operational efficiency through advanced AI-powered digital assistants and omni-channel deployment capabilities.

Key Features

• No/Low-Code Bot Builder – Intuitive drag-and-drop interface for creating sophisticated conversational flows
• Omni-Channel Chat – Seamless integration across WhatsApp Business, web, mobile apps, and social media platforms
• 1000+ Pre-Built Skills – Extensive library of ready-to-use conversational capabilities
• Advanced AI/LLM/NLU – Powered by cutting-edge natural language understanding and large language models
• Commerce Integration – Native e-commerce functionality for transactions and product recommendations
• Lead Generation – Automated prospect qualification and nurturing workflows
• Smart Ticketing System – Intelligent routing and escalation management
• CRM/ERP/Contact Center Integration – Seamless connectivity with existing business systems
• Intent Prediction – Proactive conversation steering based on user behavior analysis
• Advanced Analytics – Comprehensive reporting and performance insights dashboard
• Smart Customer Journeys – Automated, personalized interaction pathways
• Payment Processing – Secure, integrated payment gateway capabilities
• 24/7 Support – Round-the-clock customer service automation
• User Onboarding – Guided customer journey optimization
• Multi-Region/Multi-Language – Global deployment with localization support
• REST API Access – Extensive developer tools and integration capabilities
• Team Collaboration – Multi-user workspace with role-based permissions
• Agent Escalation – Seamless human handoff when needed
• Enterprise Privacy – SOC2, GDPR, and enterprise-grade security compliance
• Comprehensive Onboarding – Dedicated implementation and training support

Benefits

• Reduce customer service costs by up to 70% through intelligent automation
• Increase customer satisfaction with instant, 24/7 multilingual support
• Boost sales conversion rates through personalized product recommendations
• Streamline operations with seamless CRM and enterprise system integrations
• Scale globally with multi-region deployment and localization capabilities
• Enhance data insights with advanced analytics and customer behavior tracking
• Accelerate time-to-market with no-code/low-code development environment
• Ensure compliance with enterprise-grade security and privacy standards

Use Cases

Enterprise Operations: Transform large-scale customer service operations with AI-powered automation that handles complex queries, reduces response times, and maintains consistent service quality across all touchpoints while seamlessly integrating with existing enterprise infrastructure.

E-commerce: Drive sales growth through intelligent product recommendations, automated cart recovery, personalized shopping assistance, and streamlined checkout processes that convert visitors into customers while providing instant support throughout the buying journey.

Banking & Financial Services: Deliver secure, compliant financial assistance with account management, transaction support, loan applications, and fraud prevention while maintaining regulatory compliance and providing personalized financial guidance to customers.

Telecommunications: Enhance customer experience with automated plan recommendations, technical support, billing assistance, and service activation while reducing call center volume and improving first-contact resolution rates across all communication channels.

SaaS/CRM Platforms: Accelerate user adoption and reduce churn through intelligent onboarding workflows, feature guidance, technical support, and proactive engagement that helps users maximize platform value and achieve their business objectives.

Customer Support: Revolutionize support operations with intelligent ticket routing, automated resolution for common issues, seamless agent escalation, and comprehensive knowledge base integration that ensures consistent, high-quality customer experiences.

User Onboarding: Optimize new user experiences with guided tours, personalized tutorials, progress tracking, and contextual assistance that reduces time-to-value and increases user engagement from day one.

Healthcare: Improve patient engagement through appointment scheduling, medication reminders, symptom checking, and health information delivery while maintaining HIPAA compliance and providing 24/7 accessible healthcare support.

Pricing

Enterprise pricing available upon request. Contact Haptik’s sales team for customized quotes based on your specific requirements, scale, and implementation needs.